For several years I had truly dreaded replacing one of my two vintage 1959 furnaces in the attic – and kept procrastinating (envisioning workmen possibly tracking up my carpet, and maybe making a mess in the attic). I cravenly just didn’t want to face it. Finally, before another winter came – when the furnace was sure to go out again (as it often had the last 3 winters) and I’d have to sleep on the couch until it started again – I bit the bullet and called A&R.
General Manager Russell came to my house and was so friendly and upfront about every single detail of what the process would be that I started to feel a lot better. He told me exactly what to expect, and how they’d put the new furnace in. He inspected everything in the attic thoroughly – as well as the outside ac’s and their connections.
Then, when all the men came to work with Russell – Lee, Darden, Hagen, Stephen, and (one more – sorry, I forgot his name), they were friendly and highly competent. They very carefully covered the carpet every day – and moved a table and 2 pictures out of harm’s way when the new unit was carried in. And when they were finished putting the new furnace in, they invited me up for a look. It took my breath away! – Wonderful workmanship – a beautiful job. And this in spite of the fact that they’d had to devote several hours to figuring out how the old colored wires related to the new wires. So the project I’d been dreading turned out to be a delightful 3 days of my life!
These men are true professionals hard-working and knowledgable. But they also have a lot of fun on the job. You can’t imagine how much I enjoyed hearing them often laughing together up there in the attic, while they were busily at work. They obviously respected each other, and enjoyed the work they did together.
I think this is directly related to the philosophy of Russell – that you have to have a little fun along the way when you’re working. He has a great rapport with his men. And it makes the workday fun for the client too!
Thank you, A&R men, for your incredible efficiency and competency – and workmanship. And kudos to you, Russell, for being the ideal general manager. It was a genuine pleasure to have you all here – and I look forward to your inspections in the future. And I bet it won’t be too long before my other 1959 furnace finally bites the dust and I’ll be giving you another call!