We have been using A&R for a while – which is a couple of years – we are very happy with the way they greet us when they arrive, the job they do, and the clean up. They let us know what they are doing. If we need something we can call and they are very friendly and ready to help.
THANK YOU to ALL our customers who we have had the pleasure of servicing and hope to continue to service ALL your PLUMBING & HVAC NEEDS.
To: A&R Mechanical Services Amarillo
Thank you to Shiloh for his very skillful management in replacing an old drum trap behind our bathtub, which was leaking in the drain over. Other plumbers have told us over the years that eventual trap replacement would be a real challenge.
Shiloh is extremely efficient and kept us clearly informed from start to finish as to the problem and fix. I’ve know a few good marine drill instructors in my days in San Diego and Seattle. Those are the few who turn out the outstanding. Shiloh reminds me of that “Can Do.” If Shiloh takes on a thing I suspect he soon becomes known for doing that “Can Do” result!
I don’t know that Shiloh is known to Canyon Code Enforcement yet – but we will certainly appeal A&R Mechanical Services and Shiloh’s name around. Shiloh’s helper Robert was also “right there” for Shiloh.
Again thank you to A&R and Shiloh for confirming we are in the right company!
Copy of this letter will be delivered to Canyon Code office today.
Thank you so much for allowing Calvin Sartain to continue being our heat/air guy!!
Calvin has been coming to our bank for several years and always does a great job.
He was here yesterday and got our system back in shape (rusted piping) for the summer.
We appreciate him very much.
They you just doesn’t seem enough for your wonderful help with my plumbing problem. You can certainly add another star to your crown, you were a God-send! Ive never had anyone do such a wonderful thing for one since James died – usually the opposite. Jon and Ben did a fantastic job and were so polite. Also very prompt. I would love to continue using your company – if okay and as a paying customer. I feel like I can trust you all to advise me honestly.
Good Morning, A&R provides superb service. Very pleased with their knowledge and services.
United States Marine Corp Retired
It’s so nice to have a Local Company that you can Trust & Depend on! Calvin handled our call today in such a professional & respectful manner!!
Thank you A&R for your Outstanding Services!
I have had a lot of work done at my residence over the past few years from A&R and they never disappoint. They are always professional, communicate clearly, and I trust them. Lee was the last tech out there on Friday of last week. I received your thank you card in the mail with a 20.00 off coupon as well as the Google review instructions. I will be completing the review online and I will always use A&R because of their people. Great job Lee and to all that have ever worked for him in the past.
I’m handicapped and couldn’t answer the door, so my husband left it open. I appreciate your professionalism and always informing me of your progress. And the work you performed was well done!
We just moved to Amarillo earlier this month. We called A & R for help with a heat and air issue. We made the right call! First, I was given the options of the type of services recommended. When Dardon and Caleb came to our home, they impressed me right away. They were prompt. They answered every question we had. They were courteous and professional at all times. We will certainly call
A & R for future needs, as well as eagerly refer friends to you. Thank you for great service!
All of your workers were very presentable, well mannered, and hard working. The installation was completed in a timely and professional manner. Your crew represented you well and you would have been pleased with the way they conducted their business.
Both Stephen and Shiloh are very polite and competent guys.
I know that when I call A&R, you and your staff, will try your best to get our problems taken care of in a timely manner. Thanks for keeping us in good operating condition.
I want to take this opportunity to commend the fine employees of your company who made the purchase and installation of our central air conditioning and heating system a pleasant experience. Marcus did a professional job of determining my needs and proposing the correct system to meet my needs.
Dear A&R Mechanical, Thank you so much for your excellent customer service. Juan was professional and nice. Great work too!
I am a new customer who recently had an after-hours plumbing emergency. I was very impresssed that an employee answered the phone and was able to answer questions when I called. A tech was dispatched immediately for the emergency even though it was very late and it was out of town. The office also called to follow up the next morning to make sure that everything was still working well.
I am very happy with the way the service went and will make sure to use A&R in the future.
I’m a little late in responding back to you on this, but I wanted to thanks for your help on this sewer gas smell that we have been chasing. Shiloh came out and brought some peppermint for us to use, and we talked for quite some time about this and a PVI water issue that we had in Glorieta. He was very helpful, and suggested the we do a simple test of running water before the peppermint test. Sure enough, we found the source of the sewer gas leak. It was a rusted out 2″ vent line behind a tile wall. We would never had found it without the great advice. Thanks again for you help and friendship!
I have to say you and your staff have put the faith back in me that there are truly honest companies still our there. The work you did was completed in a timely fashion by caring and respectful men and women. So far we couldn’t be cooler or happier. Thank you and God bless you.
I would like to thank you and your guys for the plumbing inspection that you completed today. The inspection was very thorough and the results were clearly explained. I particularly enjoyed not only having video, but photo details to go with it as well. It was obvious from the photos and the notes that Shiloh truly inspected everything and discrepancies were noted where applicable. The results had been sent to me even before business hours the next morning.
This is the second time I have requested some service from A&R, and the second time that I have been favorably impressed with the quality of work performed. If you remember, in the other instance your metal shop fabricated an insulated plenum for me, which turned out quite nicely.
Unfortunately, thoroughness, attention to detail, and a sense of professionalism are not the common traits that they once were. In years past we used to say that a person, whose work exhibited those now uncommon traits, had a zero defect attitude. Your crew has proven that A&R does indeed foster that mentality. I am glad to find a company where I do not have to worry whether or not the whole job is completed and correctly so. When the time comes that I need repairs to my home, A&R will be the company that I call.
Dear Amy, Christy, and Gena,
Thank you for the real help on this bill!! You three are such a joy to work with! I will love taking you where I go with your uplifting spirit and “special you”.
Thank you for getting to me so quick. Everyone was so polite and cordial on the phone from beginning to end. I was amazed at how quick A&R was able to get the job done. I am very appreciative of having cool AC and will highly recommend A&R Mechanical to all of my friends!
These employees were always on time. They even called before they came. They worked diligently while they were here and cleaned up before they left. They were respectful to my household and myself. I would definitely recommend you to others.
Thank you for having great men work for your company. Calvin was very kind, polite, and very respectful. It is nice to see young men say thank you and yes ma’am. My grandkids kept getting in his way and he was very sweet and nice to them. Thank you for getting to me so quickly. I will continue to use A&R and be making sure to request Calvin for future repairs.
How like the Lord to put you all at “ARMS” in my mind when I talked with Him about His Hands on this property that is in His Covenant Work and Wonders since 6/2/2000! He says He is taking care of Everything and here you all are! I rejoice to have met you each and all for this time and place in the ongoing amazing Adventure Life is! Sailing figures very singularly in my life and think this favorite Word fits each and all of you at A&R in some personal way — Psalm 107:23/24
For several years I had truly dreaded replacing one of my two vintage 1959 furnaces in the attic – and kept procrastinating (envisioning workmen possibly tracking up my carpet, and maybe making a mess in the attic). I cravenly just didn’t want to face it. Finally, before another winter came – when the furnace was sure to go out again (as it often had the last 3 winters) and I’d have to sleep on the couch until it started again – I bit the bullet and called A&R.
General Manager Russell came to my house and was so friendly and upfront about every single detail of what the process would be that I started to feel a lot better. He told me exactly what to expect, and how they’d put the new furnace in. He inspected everything in the attic thoroughly – as well as the outside ac’s and their connections.
Then, when all the men came to work with Russell – Lee, Darden, Hagen, Stephen, and (one more – sorry, I forgot his name), they were friendly and highly competent. They very carefully covered the carpet every day – and moved a table and 2 pictures out of harm’s way when the new unit was carried in. And when they were finished putting the new furnace in, they invited me up for a look. It took my breath away! – Wonderful workmanship – a beautiful job. And this in spite of the fact that they’d had to devote several hours to figuring out how the old colored wires related to the new wires. So the project I’d been dreading turned out to be a delightful 3 days of my life!
These men are true professionals hard-working and knowledgable. But they also have a lot of fun on the job. You can’t imagine how much I enjoyed hearing them often laughing together up there in the attic, while they were busily at work. They obviously respected each other, and enjoyed the work they did together.
I think this is directly related to the philosophy of Russell – that you have to have a little fun along the way when you’re working. He has a great rapport with his men. And it makes the workday fun for the client too!
Thank you, A&R men, for your incredible efficiency and competency – and workmanship. And kudos to you, Russell, for being the ideal general manager. It was a genuine pleasure to have you all here – and I look forward to your inspections in the future. And I bet it won’t be too long before my other 1959 furnace finally bites the dust and I’ll be giving you another call!
Lee went on a service call on 12/25 to Mr. Perley’s house. This was during the snow storm, Mr. Perley is very thankful that he came out, Lee was very efficient in looking after cost, and did not try to gouge them on repairs. He was very honest and put the customer needs first. He was a very excellent technician and represented A&R very well. Mr. Perley will continue to use and will recommend us to his friends and family.
Thank you for your “know how- can do”! We feel like an all new house by now! We are most glad to be in your capable hands!
Thank you also to Moses for “being there and here” for you (and us) with “calm waters” of reliability and focused purpose.
Dardon is super-efficient, very professional and polite. Lots of “Yes ma’am” and “thank you.” I was very impressed with his work ethics and he represented A&R very well.
There aren’t many people that do honest work and explain everything to the customer. I couldn’t have been any more happy with the work that Lee did for myself and my wife. I wanted to let you know how much I appreciate it.
I just wanted to let you know your guy came out and worked on my AC issue Friday and he was fantastic. I believe his name was Bryan. He was very professional and got us fixed up until he could get a part in. I know that most of the time we only hear about our employees when they mess something up so I always like to give the guys that do a great job a little credit as well. Good guy and he did a great job. Thanks again.
Jon and his helper did an exceptional job today! They went above and beyond and Jon even went to get my mail because I don’t get around very well due to my walker. I REALLY appreciate that. I just wanted to let you know how well you did today and these are the reasons why I keep using you. You were clean and professional and didn’t leave a mess which I was happy about.
First you are welcome for the business. Let me please say THANK YOU for a great job Lee and his crew did. Courteous, professional, thoughtful, hard working. Those guys checked, re-checked everything to make sure they hit the mark. They did. The vent hood looks great. They cleaned up after themselves and explained the problems with the roof. Again, Russell, thank you for a great experience and hard working crew. I look forward to getting more business drummed up for you and who knows there may be another project we get to work on.
I was visiting some friends/family on Cornell Street and noticed A&R trucks across the street while outside. I greatly appreciated the words on the sides of the truck saying who you support. That made a huge statement to me and made your company name stand out. When the employees came out to the trucks, they were very polite and asked me how my day was. They represented your company in a great way. I just wanted to pass along the great job that the guys did at representing your company professionally, and that the statements on your trucks have made an impact on which company I’ll be using in the future for any work. Great job!
The other evening, we had a condenser fan motor go out on our home AC unit. It was 6 pm or so when we called. Dardon came out to our house about 9 pm. He stayed and fixed it! Dardon was so nice, so helpful, and so courteous. It was about 11 pm before he finished. We really appreciate him, Dickie. He became my wife’s hero! We really like. He is an asset to your company.
I was so IMPRESSED with Shiloh’s knowledge, professionalism, and respect. I have never ever met anyone in this trade with so much knowledge. It’s a great feeling having someone in your home who isn’t out to scam you. I can’t get over how much detail Shiloh was going into about the job they would be doing.
I recently purchased an air-conditioning unit from A+R. I was so pleased with the installation of Russell and his crew. Everyone of them (Juan, Robert, Gilbert, Josh, and Russell) were very polite and diligent in their work. They left my home exceptionally clean, and I would highly recumbent A&R and Russell’s crew.
Lee came on a service call for me, I had a power outage and my motor went out. I just wanted to let you know that I walked in my house today and I have AC. Praise the Lord! I have never been so happy and Lee was the kindest, sweetest man ever. I didn’t feel nervous or scared or that he was taking advantage of the situation and trying to make more money. He gave me two options for repair and he was honest about each cost. That says a lot about A&R as a company and who they employee and that is hard to come by. I can’t thank you and him enough for getting over so quick and getting me fixed up.
I was very pleased with Darrell when he was sent to clean the sewer at my home. He was courteous and explained the situation where I could understand. He “did not” try to tell me or pressure me I needed a new sewer line (which one week earlier I had an experience with another plumbing company that said I needed a camera – or a new line. (Maybe I do but let me figure it out!) I have multiple Rent properties so none of this is new to me. Thanks for coming to my rescue on Memorial Day!
We just had a new unit installed! Wonderful experience with the Tech and the office. Thanks for all you do for the community A&R! I refer you to everyone that has a need!
I had a wonderful experience with A&R. Other companies in town have been rude in the past…but your worker was very courteous and knowledgeable. He was eager to help from the beginning to the end. Thanks to all of the A&R Team!
I was very pleased with the service Paul provided yesterday. Paul was very thorough as he did our annual maintenance. Paul communicates very well and it was a pleasure having him provide our service.
I appreciate the service we received in the replacement of our heating and air unit. Your expertise in what we needed was of great value to us. The girls that talked to us let us know when the guys would arrive were very friendly and courteous. Caleb, Sonny, and Ziller were of the highest caliber. They showed respect for our home while performing a difficult task. They were all true craftsman. Thank you all so much!
Caleb and Tyler did a great job. They were very professional, knowledgeable, and informative. The installation looks great. They were very respectful of me and my property. They seem to work well together and enjoy what they do. We are excited to see the energy savings from our new unit and feel the comfort.
Lee did a great job getting all of the repairs made at my house. I was without AC for two days and my dog was so miserable he just laid there. Today, Lee came to repair my AC and now my dog is running all around the living room.
I do have one concern, and it’s that Lee isn’t getting paid enough money. Great job A&R, keep it up! I’ll be referring you to all of my friends and family.